A Message to Our Valued Owners:
We would like to thank you for your selection of a Subaru vehicle. We take pride in our products and are committed to your continued satisfaction.
Subaru is initiating a service program to check and, if necessary, replace the air conditioning condenser assembly in certain 2017 and 2018 model year Forester vehicles. Certain air conditioning condenser assemblies installed in the vehicles covered by this service program may be prone to corrosion within the condenser tube walls. If such corrosion develops, the air conditioning refrigerant may leak out and the air conditioning system may not provide sufficient cooling.
WRB-21 Service Program FAQs:
Q: What should I do?
A: Please contact your Subaru retailer (dealer) for an appointment to have this repair performed, free of charge.
Q: What will be done to the vehicle?
A: Subaru will check the part number of the air conditioner condenser assembly in your vehicle, and if necessary, replace the condenser at no cost to you.
Q: What Subaru models are involved?
A: Certain 2017 and 2018 model year Forester vehicles.
Q: Do I need to make an appointment?
A: Yes. Please contact your servicing Subaru retailer to set up an appointment to ensure that the retailer can allocate a time slot to best accommodate you.
Q: How much will this service program cost?
A: This service program will be performed free of charge at any authorized Subaru retailer.
Q: Do I have to return to the retailer where I bought the car?
A: Any authorized Subaru retailer will be able to perform this service program free of charge for you.
Q: Can I have this service program performed at an independent repair facility?
A: Only an authorized Subaru retailer can perform this service program free of charge to you.
Q: If I live in Canada do I have to return to the United States to have this performed?
A: Any authorized Subaru dealership in either the United States or Canada is capable of performing this service program.
Q: If I no longer own the vehicle what should I do?
A: If you no longer own your vehicle, please update owner information online, at www.subaru.com/customer-support.html , by selecting Email Us then selecting Update Address from the drop-down menu.